News


OECD countries get ready to use electronic data to improve healthcare quality

An analysis of the level of preparedness of each EU member state to implement electronic health records shows there is an emerging effort in most countries to develop new information technology tools for managing large datasets and using electronic health records to improve the quality and performance of Europe’s healthcare systems.

Hospitals should borrow more ideas from hotels

While other industries have reinvented themselves around the consumer, in healthcare a huge gap exists between patients’ expectations and service delivery that is stuck in the past. Our healthcare systems should organise around the needs of the service user