As part of its regular review of health systems in the developed countries, the Organisation for Economic Cooperation and Development has been incorporating more statistics on what patients think of their treatments. This site includes a selection of results, and recommendations.
From the report:
“A growing number of countries are using patient-reported data to drive quality improvements in health systems. Patient experience data are reported in periodic national health system reports or on public websites, showing differences across providers, regions and over time. Korea, Norway, Sweden and the United Kingdom use patient experience measures in payment mechanisms or for fund allocations to promote quality improvement and patient-centred care, and Australia, Canada, the Czech Republic, Denmark and France use them to inform health care regulators for inspection, regulation and/or accreditation. Patient-reported measures are also used in some Canadian jurisdictions, Denmark, France and the Netherlands to provide specific feedback for providers' quality improvement. In England, PROMs and patients' feedback about their experience are used to inform patient choice and to incentivise service improvement. For example, PROMs data for patients undergoing some procedures such as hip and knee replacement are used for benchmarking hospitals. The use of PROMs can also enable the potential shift from a volume-based to a value-based model of health system resource management (Canadian Institute for Health Information, 2015).”
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